Welcome to our Shipping and Returns Policy page. As a certified premium distributor of Cold Fire Carts, we’re committed not only to bringing you the most authentic and highest-quality cannabis products on the market—but also to ensuring your order is handled with care, speed, and full transparency from start to finish.

Below you’ll find everything you need to know about how we ship our products, how we handle returns, what to expect with delivery times, packaging, tracking, and what to do if something goes wrong with your order. We recommend reading this entire page to ensure a smooth experience.

1. Shipping Overview

We proudly offer fast, discreet, and secure shipping on all Cold Fire Carts and related products. All orders are shipped from our certified distribution center and are packaged with the utmost care to ensure safety, product integrity, and privacy.

We currently ship to all U.S. states where cannabis-related products are legal. We do not ship internationally at this time.

2. Processing Times

Orders are processed Monday through Saturday, excluding major holidays.

  • Standard Processing Time: 1–2 business days

  • Same-Day Processing: For orders placed before 12PM (local time), we often process same-day depending on volume

  • Backorders or Delays: If a product is temporarily out of stock or your order experiences an unexpected delay, you will be notified by email or text.

3. Shipping Methods & Carriers

We partner with trusted, trackable carriers to ensure safe and timely delivery. Our shipping partners include:

  • USPS (Priority and Express)

  • UPS

  • FedEx (discreet packaging)

  • Local Courier (available in select zones)

You will have the option to select your preferred shipping method during checkout.

4. Shipping Rates

Shipping rates are calculated at checkout based on your location, order size, and delivery speed. We offer:

  • Standard Shipping: From $25 

  • Express Shipping: From $50

Note: Prices may vary slightly during high-demand periods, holidays, or for remote areas.

5. Estimated Delivery Times

Here’s a breakdown of our estimated delivery windows:

  • Standard Shipping: 1-3 business days

  • Express Shipping: 6-12 hours 

Please note that these are estimates. Delivery may be impacted by courier delays, weather, or legal checks depending on your jurisdiction.

6. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your delivery in real time.

Didn’t get your tracking number? Contact our support team at sales@coldfireextracts.com.

7. Discreet Packaging

We take your privacy seriously. All Cold Fire Carts and accessories are shipped in plain, unbranded, and odor-proof packaging. No logos, cannabis references, or company names are visible on the outside of the box.

Inside, your products are secured in protective packaging to avoid breakage, leakage, or contamination.

8. Signature Requirements

For your protection and ours, some high-value or age-restricted orders may require a signature upon delivery. This is especially true for first-time customers or large orders.

You will be notified at checkout if a signature is required.

9. Undeliverable or Returned Packages

If a package is returned to us due to:

  • An incorrect address

  • Refusal to accept delivery

  • Missed delivery attempts

  • Failed age verification

…we will contact you to resolve the issue. You may be responsible for reshipping costs if the error was not on our end.

If you do not respond within 7 days, the order will be canceled and refunded minus shipping and restocking fees.

10. Damaged or Missing Items

We do everything in our power to ensure your order arrives safely and in perfect condition. However, if you receive:

  • A damaged package

  • Leaking, broken, or non-functional products

  • Missing items

Please contact us within 48 hours of delivery with clear photos and your order number. We will assess the situation and offer:

  • A full or partial refund

  • A replacement shipment

  • Store credit

We stand by the authenticity and quality of every Cold Fire product we sell. Your satisfaction is our priority.

11. Returns & Refunds Policy

Can You Return a Product?

Due to the nature of cannabis-related products, returns are only accepted for defective, incorrect, or damaged items. We do not accept returns for used cartridges, opened packaging, or products that have been tampered with.

How to Qualify for a Return:

To qualify for a return, your item must:

  • Be in original, unopened packaging

  • Be unused and in the same condition you received it

  • Be reported within 7 days of delivery

  • Include proof of purchase

12. Exchanges

We do not offer direct exchanges at this time. If you received the wrong item or a damaged product, we will issue a replacement or refund after verification.

If you ordered the wrong product, you may return it (if unopened) and reorder the correct one separately.

13. Non-Returnable Items

The following items are non-returnable under all circumstances:

  • Used or opened cartridges

  • Items without original packaging

  • Discounted, clearance, or sale items

  • Items reported after 7 days

  • Items purchased from unauthorized resellers

Important: We reserve the right to deny refunds or replacements for products that show signs of misuse, abuse, or tampering.

14. Order Cancellations

You can cancel your order within 1 hour of placing it, as long as it hasn’t been processed or shipped. After this window, cancellations are not guaranteed.

To cancel an order, email [Your Email] with your name, order number, and subject line: “Cancel Order.”

15. Legal Disclaimers

  • Age Requirement: You must be 21 or older to purchase from our store. By placing an order, you confirm that you meet the legal age in your jurisdiction.

  • Legal Shipping Zones: We only ship to states where cannabis-related products are legal for sale and possession.

  • False Claims: Filing false damage or loss claims will result in a permanent ban from our store and may involve legal action.

  • Delivery Liability: Once the package is marked “Delivered” by the courier, we are no longer responsible for lost or stolen packages. Consider selecting signature confirmation or secure delivery if theft is a concern in your area.

16. Customer Support

We believe great products deserve even better service. That’s why our support team is here to help with every stage of your order—before, during, and after delivery.

If you need help with tracking, resolving a shipping issue, or requesting a return, our team is just one click away.

Contact Info:

  • Email: sales@coldfireextracts.com

  • Response Time: Within 24 hours

Final Word

At the end of the day, you’re not just ordering a vape cart—you’re investing in a premium experience. We value the trust you place in us and strive to make every step—from checkout to delivery—smooth, secure, and satisfying.

By choosing us, you’re choosing a certified source for authentic Cold Fire Carts, handled and shipped with care. Whether you’re a first-time customer or a returning loyalist, our Shipping & Returns Policy is designed to ensure your peace of mind and product satisfaction.